Problem
Daedalus is displaying a red screen message related to your machine time being out of sync.
Cause
The time on your computer is not in sync with the network. If the time on your computer is off by more than 15 seconds from Network Time (used by Daedalus wallet), Daedalus wallet will not be able to connect to the network.
Note that the 'Cannot Connect to Network' message can be caused by a number of problems. See 'Cannot Connect to Network' message article for more information.
Note that Linux Ubuntu does not use NPT time by default. NPT time is used by Daedalus.
Solution
To fix this issue, you will need to synchronize the time on your computer with a Network Time Protocol (NTP) server. To do this you will need to update the settings of your operating system.
Using the Daedalus Diagnostics Screen:
Navigate to the Daedalus Diagnostics screen:
Click on the Check time link in the middle left of this window in the Daedalus Status group.
Manual Update Method:
Windows
- Press the Windows Button+S (Win+S)
- Type in Settings
- In Find a setting field type in Date
- Go to Date and time settings
- Select Additional date, time & regional settings. A new window will pop up.
- Select Set date and time
- Go to the Internet time tab
- Select Change settings
- Select Update now
Note: there should be a message like The clock was successfully synchronized; if there's an error, try selecting Update now again or select a different server from the drop-down menu.
macOS
- Click the clock that is located on the top right of the screen
- Select Open Date & Time Preferences...
- Check the lock icon in the lower-left of the settings window. If the lock is closed, click on the lock and enter your computer login password to unlock settings.
- Uncheck the Set date and time automatically
Linux
If using Ubuntu check that NTP time is configured to be used, this is NOT the default for Ubuntu.
See other Known Issues
Comments
16 comments
Are you kidding me? Your wallet is the only one I've ever had an issue with... Embarrassing.
is it 20 seconds forward or backward?
Hi Fracisv it updates automatically once you follow these steps
Following these directions I get the same error not synced.. please advise
I have been through this before and it resolved but this time it does not
you forgot to tell that back at D. wallet at the menu -> Network Status -> "Check Time" = and then is working, but thanks, but still ...
Bitcoinmailek000 thanks for your suggestion, we have updated the article.
I have the same problems with the time. It is impossible sync the wallet.
I am in Spain !! you must fix this problem in the next release.
Thanks
Hi Jose Vicente Rocamora Ballestero we don't get to say this often but today the new version will solve your problem! Let us know how you do after upgrade!
Many thanks Carl, but I thought that was the clock machine, but the problem that I have is that the ISP Block the sync the wallet.
The ISP is Vodafone/ono in Spain and it is impossible sync it.
I tested it with other ISP and I haven't problems.
Thanks !!
Thanks Jose Vicente Rocamora Ballestero for your contribution that's useful, we will try to get this changed.
I've followed these steps and checked time again after manually updating through MacOS. Unfortunately, I'm still getting the same error saying my time is off by 16 seconds. Can anyone advise how to move forward to solve this?
did as the instruction, and problem resolved. If you have google time selected, try windows time. It worked on my second or third attempt.
update the settings
But there is no use
what should I do?
worked fine with my Win... good article.
I had issues with this after installing the Daedalus wallet on Ubuntu 18.04 LTS
Be sure to check that NTP is enabled:
sudo timedatectl set-ntp true
You can also edit the config file for the timesyncd service via: /etc/systemd/timesyncd.conf
and specify how often the clock updates or your preferred ntp server
Please sign in to leave a comment.