If you’re having issues with an exchange transaction, you may want to check its status using the Cardano Block Explorer.
Many things can affect transactions executed on an exchange and IOHK does not have control over or visibility of most of those things. For example, an exchange may take its Cardano wallet offline for some reason.
Check your transaction on the blockchain using an explorer tool.
Since every ada transaction is publicly recorded on the blockchain, the IOHK Cardano Blockchain Explorer is a useful tool that can be used to check your transaction. You can search and find details about any transaction if you have the address. Information you will be able to see includes the amount of ada sent, the public address of the sender, and the time and date of the transaction.
Our sister company, EMURGO, has also created Seiza, a user-friendly explorer you can use to check Cardano transactions. Make sure you try that out too.
If your problem persists, we recommend you contact the exchange's support team.