This problem will usually result in the following issues:
The Available Disk Space indicator in the System Info section on the Daedalus Diagnostics screen is showing "Unknown" instead of the available disk space with the link to the support portal article explaining why this check cannot be performed in very rare cases.
On the Windows platform, Daedalus uses the WMI (Windows Management Instrumentation) infrastructure to query the underlying operating system to determine certain information such as the amount of free disk space. On some versions of Windows, this will not work because the location for the necessary tools are not immediately visible to the operating system due to the location being absent from the PATH environment variable. This can cause Daedalus to be unable to connect to the network as it is unable to correctly resolve the location for wmic.exe which is required for Daedalus Wallet to operate normally. We have already implemented a fix that prevents this behavior and this will be available in our next release.
Manually add the correct location to the Windows PATH environment variable which will resolve this issue.
Editing environment variables
NOTE: Editing the Windows PATH environment variable can have adverse effects on the stability of your operating system so you do so at your own risk.
You can consult these articles for general instructions on how to edit the Windows PATH environment variable: (These are external links, IOHK is not related to, and does not support or endorse these websites)
- Information on how to set the path and environment variables in Windows 2000, Windows XP, Windows Vista, and Windows 7.
Thoughts from Ryan Hoffman, an experienced team leader, software architect and developer.
If you wish to edit your Windows PATH environment variable, Add C:\WINDOWS\System32\Wbem (where C: is the volume on which you have installed Windows).
FOR EXAMPLE if your path looks like
then Daedalus wallet will not work properly but if it contains
then Daedalus should work normally.
You can read more about WMI (Windows Management Instrumentation) here
(This is an external link, IOHK is not related to, and does not support or endorse this website)
See also Known Issues
This problem affects the following releases