Editions: Daedalus Rewards
Some users are reporting that they transferred their testnet ada balance from Balance wallet to Rewards wallet, and delegated their ada to a stake pool. After a while, their ada was back in their Balance wallet from the Rewards wallet, and the Rewards wallet balance was displaying as 0.
This is a known issue and we are working on a resolution within a future software release. It is important to note that this is a testnet and we are making improvements to the network which will continue to resolve these issues. If you experience an issue similar to this, it is important to note that your ada is safe. The testnet works on a snapshot of your historic mainnet ada balance taken at 12:00 UTC on 29 November. Both your mainnet ada and the details captured in that snapshot are perfectly safe. Please reach out directly to our support team by submitting a ticket through the Help menu in Daedalus, or by submitting a support request using the form on our support portal. We are here to help you resolve the issue, and we appreciate your patience and participation!
2. Restore your Rewards wallet & Balance wallet from the recovery phrase.
Note: Your delegated stake pools and rewards are also will be restored after this wallet restoration.
See also: Daedalus Rewards - Known Issues