Known Issues - Project Catalyst
Known Issues - Project Catalyst
*Please note that iPhone 6 and before are not supported.
|
Issue |
Description |
Solution |
|
White screen after update |
White screen is displayed after application update |
Uninstall and install again |
|
Black screen instead camera view while scanning QR |
Black screen instead camera view while scanning QR code, but scanning works properly *Xiaomi users only |
Switch mobile dark mode to light mode |
|
White screen when trying to scan QR code |
White screen is displayed when trying to scan QR code. |
Close and reopen the app |
|
"No Connection" error when navigating on the App |
The "No Connection" error message should be shown only when the API is "down" or the user has no network access. |
Close and reopen the app |
|
Pin for voting registration accepts some non-numeric characters |
Hyphen "-" comma "," period "." can all be used instead of a numeric value. |
Use only numbers to enter PIN |
|
Android app's native back button doesn't invoke on-screen back function |
Native back button returns to Scan voting QR code activity, which was previously cancelled. |
Use the app back button. |
|
Notifications - Missing Catalyst icon on notification |
Missing Catalyst Icon on notification (just a grey box is visible) |
N/A |
Getting help
Having trouble with registration?
- Visit the Catalyst Chat for quick support from the community and moderators
- If you registered using Daedalus, submit a support request from the Catalyst Voting application. If you registered using Yoroi, submit a request here: https://yoroi-wallet.com/#/support
- Join Ideascale to learn all about Catalyst or read the FAQs.